If you have not yet activated your technical support benefits, please do so by following these steps, depending on which program entitles you to support benefits. You will need your Access ID and Contract ID to take advantage of your Azure Support Benefits.
MSDN/BizSpark – Log in to the MSDN Management Portal and activate your support benefit by clicking the technical support link at the bottom of the page. The option listed below is only displayed if you are entitled for Technical Support Benefits.
MPN/SCS – contact the MPN Regional Support Center by going to https://partner.microsoft.com/en-US/support. From there, sign in to your MPN Account and contact support.
Support for billing and subscription management issues is included with your Microsoft Azure subscription at no additional charge, so you don’t need to use your technical support benefits to receive support from Microsoft for billing or subscription related issues.
- Being the Account Administrator of your customer’s subscription, you can purchase an Azure Support plan for that account, as with any subscription you own under the same account are covered by the same support plan. You can also use your Partner benefits (for example, Signature Cloud Support or MPN Support) to submit a support request, without having to acquire a dedicated Azure Support plan.
- Get support using your customer’s account. To do so, the Partner (you) must have administrator or owner privileges to the customer’s subscription. The customer’s subscription then needs to have a support plan covering it, or the Partner can use their Azure Support Benefits (for example, Signature Cloud Support or MPN Support) to submit a support request, without having to acquire a dedicated Azure Support plan.
Full technical support will be provided if the issue is determined to be caused by a Microsoft Azure service or platform. Commercially reasonable support will be provided to all other scenarios. When an adequate solution to your issue is not achieved, you might be referred to other support channels that are available for the non-Microsoft software.