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Multimedia

Home BACKUP PRODUCTSQnapQnap FAQMultimedia

Frequently Asked Questions

Why can‘t I see the sub-folder of Multimedia from Multimedia Station?
You need to login to the Multimedia station with admin account and enable “Set Folder Public” in “Control Panel”.
What is the maximum media file size the multimedia station supports?

2 GB

Why can’t the users login the Multimedia Station? Only admin user is possible?
The Multimedia Station’s access control is different from that of network shared folders.

In order to provide album-based access authority, after logging in to the Multimedia Station as admin/administrator, click Tool icon on the right side to enter the configuration page for album authority. You can view, create, delete user and edit user’s album access authority here.

I forgot my user name and password for Twonky server, is there a way to reset them?
Please follow the instruction below:

  1. Make sure you have enabled the Telnet or SSH on your Turbo NAS.
  2. Use Putty to SSH to the Turbo NAS. (It runs at port 22); Or you can also Telnet to your Turbo NAS. 
    ex: type “cmd” in the start menu, type in “telnet xxx.xxx.xxx.xxx 13131”
  3. Use administrator account to log in. (admin:admin as example)
  4. Type in the command: “cd /mnt/HDA_ROOT/twonkymedia”. You will enter the path.
  5. Type in “ls”, you should see the files in the folder. You should be able to find the file.
  6. Type in “rm twonkyvision-mediaserver.ini” or “rm twonkyvision-mediaserver6.ini”.
  7. Restart the server. (Go to web admin page, go to Network Services -> Multimedia Station, Disable the “Enable UPnP MediaServer” and then re-enable it.
Can the external subtitles be displayed by UPnP Server?

Please first update the firmware to 3.5.1 or later with which TwonkyMedia Server has been updated to v6.
For .avi/.divx files, TwonkyMedia server checks if a file with the same name but with one of the following extensions (.srt/.sub/.txt/.smi/.ssa/.psb/.ass) exists in the same directory. 

Constraints: 
File name comparison is case insensitive. Therefore the files “file1.avi” and “FILE1.SRT” are considered matching.

If multiple subtitle/caption files are available for a video item, the server will include only one of the subtitle/caption files in the <res> element. Which subtitle/caption files to be include depends on the order of entries in the file system directory structure, therefore it is undefined – as a user in general only wants to see one language in subtitles, this is not a real issue.

Release date: 2013-04-1
I have already installed VLC Media Player. Why does it say ''VLC media player is not installed'' when I play the video in Google Chrome?
Google have disabled NPAPI by default as of April 2015 (Chrome 42). Google will also permanently remove NPAPI support from Chrome in September 2015 (Chrome 45). Before Chrome 45 is released, you can temporarily re-enable the NPAPI plugin by the following steps:

Enter chrome://flags/#enable-npapi, enable NPAPI, and restart Chrome.

After restarting Chrome, go to chrome://plugins and check if the VLC Web Plugin is enabled.

Reference: https://support.google.com/chrome/answer/6213033

Why does Face Recognition not recognize a person's face?
This is caused when the person’s profile face photo has them not looking at the camera or wearing a hat/obscuring part of their face.
Why does Photo Station 5 not respond when selecting a large number of images to be uploaded?
You can only upload up to 500 files at one time.
Why does the screen sometimes display broken thumbnails when uploading images to Photo Station 5?
This is caused by the system being very busy. Thumbnails will be correctly displayed when the system is running normally.
Why is there no sound when I play videos/music using the TAS-168/268? Multimedia - QTS-Android NAS
Please confirm:

  1. Ensure that your TV and TAS-168/268 are not muted.
  2. Go to Android “Setting” > “Sound” and check if HDMI output is “Auto” or not. If it is set to “RAW” without being connected to a receiver, there will be no sound as there is no external decoder.
Can USB hubs be used to connect more devices to the TAS-168/268?
Yes, but connecting too many USB devices without sufficient power may cause the device to fail to run. If this happens, please directly connect the USB device without the hub.
I installed Kodi for Android on the TAS-168/268. Can I use the PVR plug-in?
PVR is not supported by Kodi Android. Please refer to the following link for more information: http://kodi.wiki/view/PVR_recording_software#Android
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