How do I purchase an Azure Support plan under an Enterprise Agreement?
Enterprise Agreement (EA) customers can purchase Azure Standard, ProDirect, and Premier technical support through their Reseller. Developer Support is not available through an Enterprise Agreement.
How do I upgrade to a higher-tier Azure Support plan?
Enterprise Agreement (EA) customers can purchase an upgrade to move from Standard to Professional Direct, where available. To purchase the upgrade, contact your Large Account Reseller (LAR).
I have multiple EA enrollments. Do I need a support plan for each EA enrollment?
Yes, each EA enrollment requires a separate support plan. If you have one Azure Support plan and multiple EA enrollments, then support is only covered under the enrollment the support plan is tied to. Please note that if you have multiple Azure subscriptions under a single EA enrollment with a support plan, then all those subscriptions will have access to Technical Support.
I've purchased support through my Enterprise Agreement (EA), but access to technical support is not enabled yet. How do I get technical support during this interim period?
If you have already placed an order for a support plan via EA and the order is pending, you can be temporarily enabled to receive technical support. To do so, please submit a “Subscription Management” support request via the Microsoft Azure Portal and indicate the plan that you ordered (Standard or Professional Direct) and provide a description of the issue. A support engineer will then contact you.