Do agents update automatically?
Starting with version 6 (Server version 6.0.521 backup agents will be updated automatically. All new product functionality will be available automatically for Customers as soon it is in production. Administrators can turn off agent auto-update on the group level or the account level.
How can I change the credentials of the backup account under which the agent is installed?
When installing the agent, should I create a new Windows user account for the service or use an existing one?
In most cases, keep the default option of creating a new account. You only need to specify an existing account in two cases: if the machine is a domain controller, or if you are installing Agent for Hyper-V on a failover cluster node (you need to provide the same account on all nodes of the cluster, so that each agent can back up virtual machines that migrate between nodes).
The Admin Guide states that Windows 7 Home and Starter Editions are not supported by Acronis Backup Cloud. Is that actually the case?
That is correct, these systems are unsupported both by Acronis Backup Cloud and Acronis Backup Advanced.
Can the agent for Acronis Backup Cloud and the regular Acronis backup agent (including Acronis True Image) live together on the same machine?
The agents cannot be installed alongside each other. The reason is that the Acronis Backup Cloud agent is in a way a customized version of the Acronis Backup Advanced agent, and installing them both is somewhat similar to installing two copies of the same program, with resulting conflicts in accessing resources and services.
HideWhy does Acronis Storage require DHCP servers to be installed?
Current Acronis Storage requires DHCP mostly due to the way how product simplifies building HA and update procedure from version to version without deep IT staff involvement. We suggest to build private VLAN with internal DHCP enabled between the VMs which are used to run Acronis Storage.
How are backup agents uninstalled from the systems once loaded?
On a Windows machine use Add or Remove Programs in Control Panel.
For Agent for Linux, run these two commands as the root user (or by using sudo):
/usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall
rm -rf /usr/src/snapapi*”
For Agent for Mac: double-click the installation file (.dmg) and run the Uninstall.tool file.
ShowClient machines are in a private network behind NAT. Will they be able to communicate with the management part placed at Acronis or at the service provider?
Yes, the client machines will be able to communicate with the management part.