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Azure Support for Partner

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Frequently Asked Questions

I have a Microsoft plan (such as MSDN, BizSpark or TechNet) that includes as a benefit a number of technical support requests. Can I use those for Azure technical support?
Yes, if you are eligible to these benefits and have activated your support access on the Visual Studio subscription portal. Access to Azure technical support requires a paid support plan. However, some Microsoft programs could give you access to Azure technical support via Support Benefits even if you don’t have a paid support plan. If you have these benefits, then from Azure Portal Support Request Submission, select “Additional Options” under the “Support Plan” step and enter your Access ID and Contract ID information to proceed.
I am an MPN partner. Can I use my MPN support benefits to submit Azure technical support request?
Yes, if you are eligible for such benefits. Check the MPN Portal for details on your support benefits. If you have these benefits, then submit a support request from the Azure Portal. Then, select “Additional Options” under the “Support Plan” step and enter your Access ID and Contract ID information to proceed.
Are MPN partners able to use their on-premise MPN support benefits to get access to Azure Technical support?
Yes. MPN partners can use the same MPN benefits they have for other Microsoft products to receive Azure Technical support. To submit a new support request from the Azure Portal, in the support request’s Step 4, select “Additional Support Options” and enter your Access ID and Contract ID information to proceed.
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