How do I submit an Azure support request using my Premier contract?
Premier customers can now submit support requests directly from the Azure Portal.
Matching Accounts: Your Premier support contract will automatically show up during the online support request submission, if you are logged in to the Azure Portal with the same credentials (Microsoft Account) you use to access the Microsoft Premier Online portal.
Manual Input: You can link a Premier contract to your Azure account by manually entering your Premier Access ID and Contract ID/Password information, by selecting “Additional Options” under the ‘Support Plan’ drop-down of the online support request submission. This is a one-time process and your Premier contract information will be saved with your Azure account, being accessible from all subscriptions where you have Owner/Administrator privileges. Contact your Technical Account Manager (TAM) if you don’t have your access ID and contract ID information.
Premier customers can continue to use the Microsoft Premier Online portal or phone channels to submit a support request, if preferred.
How do I purchase a Premier support contract?
To purchase Premier support you should contact your Microsoft Account Manager. If you are not sure who to contact, please submit a request through the Premier contact form.
What if I already have a Premier contract and I want to learn more about how to get the most from it?
Contact your Technical Account Manager (TAM) to discuss options for best utilizing your existing Premier support agreement or rightsizing your Premier agreement to better suit your Azure needs. You can find your TAM’s name and contact information on the Microsoft Premier Online portal.
What is Premier’s “Azure Rapid Response”?
Premier Azure Rapid Response is a Premier Support add-on that provides an elite package of features for companies running critical workloads on Microsoft Azure. With the Azure Rapid Response you get a team of Support Engineers that understand and know your infrastructure and application environment, access to Preventative services and checks to improve scalability and avoid unnecessary downtime and also a 15-minute or less Initial Response Time on your Azure support requests on a 24×7 basis.
Premier Rapid Response is currently limited to the English language.
Can Partners use the Premier Support for Partner (PSfP) contract for Azure Support?
Yes, Partners with Premier Support for Partners (PSfP) contracts are able to use their benefits to get Azure Support for their internal needs, as well as to assist their customers, as long as the Partner has been delegated admin/owner access to their customer’s Azure subscription. See FAQ above on how to submit a support request using your Premier contract.
What is the Premier Cloud Service Dependency Map (CSDM)?
The Cloud Service Dependency Map (CSDM) documents critical system dependencies, both upstream and downstream, that could impact your cloud services. This will help your IT staff recognize potential issues before they happen, and help them resolve issues faster when a problem happens.