Each ShadowProtect version will only install on its respective operating system type. For example, ShadowProtect Desktop will only install on desktop operating systems (such as Windows 8, 7, XP or Vista), and will not work on server operating systems (such as Windows Server 2012, 2008, 2003 or SBS).
The download starts by downloading a small executable file, which is a download manager. Simply run that executable to start the download. Once it is finished, extract the ISO file out of the .zip file and double-click it to burn the ISO to a blank CD using your CD burning software (such as Roxio or Nero).
Once the CD is burned, you should be able to boot to it or, if you insert it into a running Windows machine, it should open the install page for ShadowProtect®. You may also browse to the CD in Windows Explorer and see that multiple files are on the disc. If you do not see this, it is possible that the CD was not burned properly. For example, you might have ended up with a CD containing a copy of the ISO file (which, of course, would not work). In this case you may need to refer to your CD-burning software’s documentation to get help with burning the ISO to CD correctly, or to verify that the software is capable of dealing with ISO files.
Note that the number of allowed deactivations per license is limited. For testing purposes, we recommend using the free 30-day trial period rather than moving a license from machine to machine.
If, after uninstalling TrueImage, the blue screens still occur, the snapshot driver may have been left behind and will need to be removed manually. Instructions for doing this may be found here.
Once you are in the recovery environment, there are a few things you’ll want to do before you begin:
- Check the Disk Map tab to make sure your internal hard disk(s) is/are listed there.
- If you are restoring the image from an external hard disk, make sure it is listed in the Disk Map as well.
- If you are restoring the image from a network location, start the Network Configuration utility and map a drive to the network location
If any drives or hardware are missing or not working properly, you may want to try using the other recovery environment (i.e. if you were using the XP/2003 environment, try the Vista environment), as sometimes hardware that does not work in one environment will work in the other. There is also the option of loading drivers for certain hardware (which is most easily done from the Tools menu when using the Vista environment).
Once everything is ready, step through the Restore wizard. Choose the image file you want to restore, and the partition (or unallocated space) to which you want to restore. In most cases, when restoring a system image, it is okay to restore the MBR, disk signature, and hidden disk track. (If you were using a full disk encryption product on the machine the image was created from, or to learn more about what these options mean, search for them on the StorageCraft Support Forum.) Also, check the HIR (hardware independent restore) box if you are restoring to a different machine than the one from which the image came.
Follow the steps for a bare-metal restore (including HIR), then reboot the virtual machine and it should load Windows. Depending on which virtual environment you are using, you may not have the ability to restore the image from an attached USB drive (as not all virtual environments support USB devices), so you may need to restore the image from a shared network folder on the host or another machine.
Use of the Continuous Incremental schedule and ImageManager is not recommended for most home and desktop users. If you are using a Weekly or Monthly backup schedule, you do not need to install or use ImageManager.
To purchase an upgrade to the new version, or to renew a maintenance agreement, please contact our Sales department.
With the ShadowProtect 5 installation, licenses are made inactive and need to be manually reactivated from the Help > Product Activation section.
To test restoring a system volume, request a StorageCraft Recovery Environment evaluation. Hardware Independent Restore is not included.